Questions & Answers
How do I find info on how everything works:
https://www.poncacityconsignmentsale.com/sellers-login
What is the password to get into the seller login site?
Happy
It is very important that you join our facebook seller page:
https://www.facebook.com/groups/443938419491498
What does being a consignor/seller mean?
A consignor/seller is someone who signs up, prepares, prices (using out tagging program), and brings their items and brings them to Marland’s Place during seller check in. Consignors/sellers make 60% of their sales and there is a $10 seller fee. You choose your prices and decided if you want items to go on sale during discount days. You pick up your unsold items during Seller pick up the Monday after the sale.
How many sales each year and when?
When have 2 sales in the fall and 2 sales in the spring. We have grown so much that we have split each season into two different sales. The first sale of the season is the Children’s & Men’s Sale and two weeks later there is the Women’s, Home, & Holiday Sale.
How do 2 sales work?
You enter all of your items for both sales into the program. During the Children’s & Men’s Sale you will only bring your items for that sale to seller check in. The tagging program will close for 24 hours before the 1st sale but will reopen and you can continue to enter items for the 2nd sale. Your settlement report will have both sales on included in your total. You will receive a check for both sales two weeks after the last day of the last sale.
Where can you see all the guides, info, videos, and price suggestions?
Go to www.poncacityconsignmentsale.com and click on the “Seller Info” tab. It will ask for a password. The password is Happy. You will find step by step info and hopefully all the answers to your questions.
How do I become a Consignor and enter tags?
Go to https://www.poncacityconsignmentsale.com/sell and click register as a seller box.
What is the $10 fee for:
This registration fee goes towards your seller spot for the software program, building rental, advertising, etc.
What can I sell?
Our sales are seasonal. In our Fall Sale you can sell fall/winter clothing/shoes. In the Spring Sale you can sell spring/summer clothes/shoes.
https://www.poncacityconsignmentsale.com/what-items-i-can-sell
Can I enter items for both sales at the same time?
Yes, you can enter all of your items at the same time. Our program is for both sales. When you look at your settlement reports, the total is for both sales. You will get a check after the last sale for both sales.
What happens when the system locks for the first sale?
In order to load the inventory on our registers we have to lock the pricing program. It will lock at midnight the night before the last day of drop offs. We will unlock in within 24 hours so you can continue to add items for the next sale.
Where do I start?
Separate your items into 4 categories:
-
To price (ready to be hung or priced)
2. Needs Attention (needs to be de-wrinkled, washed, button sewed on, etc)
3. Next Sale (wrong season but will sell in the next sale)
4. Donate (stained, missing parts, excessive wear, etc.)
This step will save you a lot of time!
How do I hang my items? Where do the tags go?
You will find all the info on our website.
https://www.poncacityconsignmentsale.com/how-to-prepare-package-your-items
***Remember that all tags must be put into the seam of the clothing not the material itself. If not it will put holes and we will not be able to accept the items.
There is a VERY specific way to hang pants. Make sure you watch that video.
How do I attach my tags?
Tagging guns are a small investment ($9-$16) and will last you many sales. They save you tons of time, make tagging easier, and are more secure.
https://www.poncacityconsignmentsale.com/what-supplies-do-i-need
If you can get the 1" barbs instead of the 2" do. They keep the tags more secure.
Hangers:
Do I get my hangers back? No, you do not get your hangers back.Where can I find hangers?
1) Ask on fb. You will be surprised at how many would love to clean out their closets.
2) Check My Favorite Things & the Caboose
3) Watch prices when purchasing used hangers. Many of the hangers I find online are more than what they cost at Walmart. See links for cheapest hangers here - https://www.poncacityconsignmentsale.com/what-supplies-do-i-need
4) Walmart & Target are cheaper than Dollar Stores.
5) Gather them throughout the year.
Tags?
Tags print 8 tags to a page.
Tags MUST be printed on cardstock. We will have to send them back with you if they are on paper. Regular copy paper is too thin and falls off most of the time.
Click here for direct link to cardstock: https://www.poncacityconsignmentsale.com/what-supplies-do-i-need
How much do I price my things?
https://www.poncacityconsignmentsale.com/what-do-i-price-my-items
What if I don't see my size listed as an option?
If you have a pair of 32x34 jeans - put it under 32 and write 32x34 in description.
If you have a size that is a number, and we don't have that number - write the size in the description and click sm-3x where it would fall.
If you have an item that is size 4-6. Write that in the description and put it under size 4.
If your shirt fits differently than the size marked on the tag, choose the size if FITS like. Mark on the tags - fits like a small.
Pricing my items:
How do I know how much to price my things? We generally suggest you price items at 40-70% off of the original price. Pricing is highly subjective. Things such as condition, style, and brand will play a large role in pricing. Realistically ask yourself what you would pay for a similar item at a sale. Remember that people who shop at consignment sales are looking for a deal and you are competing again many other consignors. Click here for price suggestion charts : https://www.poncacityconsignmentsale.com/what-do-i-price-my-items
Remember you can always text Kylie (580-716-4363) a pic and ask her what she would price it.
What can I do to help my items sell?
1. Mark your items to be discounted on discount day. This is huge! Shoppers are looking for a bargain. Many times, they will go right past a full price item and only look at sale items.
2. Price your items competitively. We often receive several of the exact same item, so you won't want yours to be the most expensive.
3. Spend time making your items look the best they can. WRINKLE SPRAY is your friend.
https://www.poncacityconsignmentsale.com/how-to-prepare-package-your-items
I promise you will make more money if you do this. We will not accept items that are wrinkled badly.
5. Clean, clean, clean. Make those toys and baby gear sparkle.
Shoes:
What shoes do you accept?
We only accept shoes that are in good condition and for the correct season. If your shoes are old, dirty, or worn out we will not accept them.
How can I make my shoes look better?
A little effort goes a long way. Remember you want the customer to stop and look at your shoes not pass them and move to another pair.
· Throw them in the washer. You would be amazed how much that can help.
· Use Clorox wipes or Dawn Power Wash. They work great on the white soles of tennis shoes.
· Use Magic Erasers. They work great on shoes and toys. You can purchase the generic ones on amazon and they work great
·Stuff them with newspapers. This is a very important step! It makes a huge difference.
How do we hang and package our clothes and items?
https://www.poncacityconsignmentsale.com/how-to-prepare-package-your-items
(remember the password is Happy)
How do we package our items?
https://www.facebook.com/groups/443938419491498/search/?q=package%20items
How do we know what sells?
Each evening after the sale totals will be uploaded and you can see what you have sold. This takes us a while and sometimes it will be very late. We will post on the Chit Chat FB page when they are up each evening. You will be able to see which of your items are selling throughout the sale.
How can I check for recalls?
Check for recalls at http://wemakeitsafer.com
What if I want to sell my items from previous sales
You do not have to do anything except put the item back in the current sale. However, when they sale it will not have the description only that an items sold for $4. If you want to know the description watch this video and skip ahead to 15min 30 seconds
https://www.loom.com/share/1f69c4bd99fa41769940806847d20c78?sid=10c4b4a3-5d80-4367-a233-7b8f2bc98458
What if I want to change a price or the discount.
Our registers read the barcode. The barcode tell us your seller number, the item number, the price, and if the item is marked discount or not. You CANNOT just mark through a tag, it does not change the barcode. You need to change it in the tagging program in order to change to barcode.
Skip to 13min 11 seconds
I would like to help during the sales:
We love help! Each season we hire mommas to help during the sale. We have fun while we work, and it is nice to get out and around other mommas. If you are interested in helping with the sale, please contact Kylie at 580-716-4363.
What is the process of dropping our items off?
You have all your items priced and ready to bring to the gym. We open seller check in/drop off appointments a few weeks before drop off. Click here to see how to schedule your drop off time.
Skip ahead to 1 min 25 seconds
https://www.loom.com/share/1f69c4bd99fa41769940806847d20c78?sid=10c4b4a3-5d80-4367-a233-7b8f2bc98458
You need to have your hanging clothes rubber banded by size. Have your like toys together. This will save you tons of time putting your items away after they are inspected.
What to expect at Drop off/Check in:
1) Make your appt. If you need more than one drop off to get everything there you can choose two different times.
2) Organize your items. Bundle your clothes by size (rubber bands, ribbon, etc) the more organized you are at drop off the faster you will get things put away. Running back and forth to each table for each item takes forever.
3) When you arrive you grab a shopping cart or clothes rack in the lobby to bring your items in. Once you have everything in you will see a check in sign with a QR code. Scan the code to fill out the check in form.
4) Wait in the lobby for a check in table to come open. 5) Once your items are inspected you can put them away.
6) If you need a 2nd drop off appt you can schedule that after you drop off. You will go on and cancel the appt you just had and schedule another.
7) When you are finished-- Celebrate and watch the money come in!
What are you looking for when inspecting my items?
1) Stains
2) Condition (must be in good condition)
3) Smell (we can't accept items that smell like smoke)
4) Style (must be current style)
4) Appearance (items must look nice. If your items are wrinkled and looks terrible, we will send them back home with you.)
5) Price (must be priced well. We can't fill our racks and tables with items priced too high. They will not sell and give us a bad name)
6) Discount - most of your items need to be discounted.
Will there be early shopping?
Yes, a perk of being a consignor is that you get to shop BEFORE the presale. Your ticket is free, but you do have to have one. We will post the link for you closer to the sale.
How do we see what we have sold.
Each evening you will be able to login in and click on settlement reports and see what you have sold. (this does not work for those that use the tagging service). It is usually late at night before we get them posted. We always post on the Chit Chat page that the totals have been posted. Both sales are combined in your settlement report
Charging your purchases against your earnings: Would you like to purchase items and have the total deducted from your earnings? There will be a form to fill out BEFORE the sale to get you on the list to be able to charge what you purchase from your earnings. When you check out tell us that you are a seller and would like to charge to your account.
How do we get paid?
Your money will be automatically deposited directly into your bank account from Equity Bank.
When do we get paid for my items that sold?
Payments will be auto deposited into your bank account (that you set up) within 2 to 2 ½ weeks after the last sale of the season.
Do I get paid after each sale?
No, you will get paid for both sales within 2 – 2 ½ weeks after the last sale of the season.
Is Auto deposit safe?
Yes, we have been sending out payments through Equity bank for years. All your info is through them, and we will not see any of your personal information.
I am new and haven’t set up Auto Deposit:
We send Equity Bank your name and phone number. They will text you to get your banking info so that is secure and you don’t have to give us any of your personal information. You will get a text from Equity bank telling you that we Circle of Friends (sometimes it will say Friends Circle of) are trying to send you money. It will ask your for the keyword to make sure you are the correct person. The keyword is Payday. After that it will have you enter your banking info and you will be good to go. If you do not respond to this text in a timely manner, it times out and does not tell me. I will think you are set up when actually you are not. This will delay your payment. When it comes time for us to send your deposit you will get a text telling you that we are sending you money. It will be put directly into your bank account within 1-3 days!
What if I need to change my banking info?
It is very important that you let Kylie know. We will need to delete the account we have set up for you and start over.
Do I need to do anything if I was paid using Auto Deposit last sale?
No, you are good to go!